Customer Service

Solvang Antiques has been providing customers with an unparalleled level of customer service at our gallery in the heart of Solvang, California’s European village, for over three decades. We vow to extend this same level of care to our online customers as well. Please call 1-805-686-2322 or email us using our contact form with any questions you may have on the merchandise featured here. Enjoy your online shopping experience and feel free to provide us with feedback about our site. We look forward to assisting you.

Ordering and Payment
Using Solvang Antiques website to acquire antiques is simple. When you find something that you wish to purchase, simply add the item to your collection and fill out the order form with your shipping and payment information. Your order will be instantly confirmed via email.  If you have ordered large items requiring a shipping quote, you will be contacted the next business day with your updated invoice including the shipping quote. Your order can be completed fully online if you are in the continental United States. We ship worldwide, safely and insured. Buyer pays for actual shipping, handling and insurance. International clients are responsible for duties and taxes levied by their country of import. Please call 1-805-686-2322 or email us using our contact form to place your order if you are outside the continental United States.

For the security of our clients, we will only ship to the billing address as listed for the credit card provided. If the address does not match, the client will be contacted and the order will be canceled.

Pricing and Availability
Each item featured in Solvang Antiques online catalog is also available in our Solvang gallery. Every item is unique and can only be sold once. Solvang Antiques carries a wide variety of fine antiques that are competitively priced and for that reason many of our items sell very quickly. When you see an item of interest, we encourage you to place your order online, so you don’t miss out on the opportunity of owning this wonderful antique.

Solvang Antiques makes every effort to ensure that our online inventory is up to date. All items on our website are subject to prior sale. In the rare case that an item has sold in-store before being purchased online, we will contact you immediately and your payment will be refunded. Solvang Antiques reserves the right to correct any factual or pricing error on our website before or after the transaction has been made. In the event that a pricing error occurs, you will be contacted regarding your order. We work very hard to avoid these issues, but mistakes do happen from time to time.

Secure Online Ordering
Solvang Antiques uses the latest SSL Encryption technology to ensure that your information is protected. SSL is the highest standard for internet commerce. No credit card information is held onsite. Your order and personal information are protected separately from your credit card information, so both cannot be accessed from the same system, thus making it even safer to shop with Solvang Antiques.

Payment Options
Solvang Antiques accepts all major credit cards including Visa, Mastercard, American Express and Discover. You may pay for your online acquisitions in one of the following ways:

Online credit card transaction – see “Secure Online Ordering” above for information on credit card protection for online transactions.

PayPal – there is no need to have an account with PayPal, you may also check out as a guest.

Wire Transfer – you may wire money directly from your bank account to ours.

For the security of our clients, we will only ship to the billing address as listed for the credit card provided. If the address does not match, the client will be contacted and the order will be canceled.

Returns & Exchanges
Please contact us if you are not completely satisfied with your purchase. You must receive prior permission from the owner to return an item. After receiving your item you have seven days to make the request for return. You will receive two options: to receive a store credit for the full sale price, less shipping; or to receive a refund of your purchase price, less shipping, subject to a 10% restocking fee. Store credits cannot be transferred.

Warranties
Many of our items, including clocks, watches and music boxes, may come with warranty. If you purchase an item with warranty that becomes in need of repair, you must contact Solvang Antiques within the given warranty period. We will then instruct you to either return the item to us for repair, or send to an approved repair facility. Solvang Antiques will not be responsible for payment of invoices privately contracted by the purchaser.

International Help
Solvang Antiques can ship your order anywhere in the world safely and insured. In order to process your international order, we ask that you contact us or phone 1-805-686-2322 for assistance.